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Returns and Service

  • Contact us

    If you purchased your device from us through a platform, please contact us through your customer account, otherwise feel free to email us at: [email protected] (Please don't forget to mention your order number!)

  • Create your free Return label

    You will receive a link from us which will direct you to our returns portal where you will find information about the return procedure.

  • Print Return label

    After completing the steps in the return portal, you will receive your digital return label, which you can print and use to return the device.

  • Prepare shipment

    Please make sure that the device is securely packed to avoid damage during transport.

  • Drop your package

    Now the package can be brought to a drop-off location of your choice. We will then take care of everything else after receipt.